SR Capture Support

SR Capture is built on our support and we pride ourselves on providing the best support you’ll find in the data capture business. With us, there is no call centre: you speak directly to our most experienced data capture consultants on the first contact, and we aim to resolve your query there and then. When we deliver a data capture solution, we also provide the tools and training to help our clients use it to its full potential; then we provide ongoing maintenance and first class support to ensure you can make data capture work for you and your business.

We are data capture experts and, because we use the software ourselves every day, we know all the tips, tricks and workarounds to help you get the most out of the data capture solution you have. We work closely with our clients and get to know their systems and processes too, so we are able to provide detailed and specific advice and support in using any bespoke data capture solution we have implemented. We’ll know that you might need to work a little differently because your in house system is built in a certain way or that a certain function will be different for you because of your process.

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With SR Capture you get:

  • Highly experienced, friendly and approachable support consultants
  • Guaranteed maintenance coverage with software manufacturers
  • ‘Proactive’ support, frequent contact even when there are no issues raised
  • Phone, email, remote access & onsite support options
  • Preferential rates for training, consultation and development services